Refund policy

RETURNS

Our ingredients and formulations are carefully chosen and designed to ensure positive results on the skin and our team is easily reachable via email at customercare@jbskinsavvi.com to answer any questions or concerns you may have. If you have any allergies, please be sure to view the full ingredient list prior to placing an order. 

Refunds are issued in the unlikely event you experienced a negative and unknown response to the product within 30 days of purchase and once the skin evaluation form has been completed. Refunds do not include any shipping or handling charges.

Refunds do not apply to formula updates or changes made as part of our ongoing commitment to ethical sourcing and sustainability. We appreciate your understanding as we continue to prioritize responsible practices.

Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price less a $10 re-stocking fee, plus taxes, if applicable. Please note that credit card refunds may take up to 30 business days for your bank to complete. 

For any exchange queries please contact customercare@jbskinsavvi.com.

Please note that skin consultations or treatments are non-refundable. In the event of a cancellation, an online store credit will be issued. 

DEFECTIVE OR MISSING ITEMS

If an item from your order is defective or missing, please contact customercare@jbskinsavvi.com as soon as possible after receiving your order to advise us of the issue. We are unable to assist with items that are defective and/or missing items outside the 30-day return/exchange policy timeframe.  

INTERNATIONAL RETURNS

For any International issues, please contact customercare@jbskinsavvi.com.

STOCKIST

Any JB Skin Sävvi products purchased from one of our authorized stockists must be handled and discussed with them directly.