All orders placed on www.jbskinsavvi.com are typically processed within 3 business days directly from the JB Skin Sävvi Headquarters in Montreal, Canada. Upon placing your order, you will receive a confirmation email validating the reception of your order by our team.
Please note that orders are not processed on weekends or holidays. Business days are defined as “Monday to Friday between 9am and 5pm” and do not include holidays and weekends.
Once your order is ready to be shipped, you will receive a shipping confirmation email with the appropriate tracking information to follow your parcel. Please note that we do not ship on holidays and weekend.
All Canadian orders are shipped with Canada Post while all USA and International orders are shipped with DHL.
During the times we experience a high volume of orders or extreme weather conditions, shipments may be delayed. Thank you for your cooperation with these matters out of our control.
Canada and USA
JB Skin Sävvi Inc is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim with them directly.
Save all packaging materials and damaged goods before filing a claim and then proceed to contact firstname.lastname@example.org